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If you return the items later than 100 days from the date of purchase, we will give you a store credit that can be used within ONE (1) year from the date of issue. Fees associated with shipping, gift pouches and gift boxes are not refundable. Please allow two (2) to three (3) weeks for us to receive and process your return and exchange request. All refunds will be credited to the payment form used at the time of original purchase. As exchanges are subject to availability, you may want to contact our Customer Care department by email to reserve the style, color and/or size of the desired item and complete the return and exchange inform indicating both your first and second choices.
Please send the merchandise back to us by USPS First-Class mail (US orders). We recommend that you add insurance or a tracking service (e.g., delivery confirmation) to ensure tracking or prevent financial loss if the package is lost in transit within the mail system(s). We are not responsible for items lost in the mail. Send the item(s) you would like to return or exchange in a secure package via the U.S. Postal Service ONLY. DO NOT USE FEDEX OR UPS as they do not deliver to P.O. Boxes. Please fill out the return section of the form completely and enclose it with the item(s) you are returning. Please indicate if you would prefer to receive a refund or make an exchange for another size, color or style. If you have additional questions regarding our returns and exchange policy, please contact our Customer Care Department
at +1 571 339 3522 (Monday - Friday, 10 AM - 4 PM Eastern Time) or by e-mail at [email protected].
All returns and exchanges should be mailed to the following address:
Lavinia Lingerie Inc.
Returns & Exchanges
P.O. Box 2547
Leesburg, VA 20177-7753
USA
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